FAQ and Troubleshooting

Frequently Asked Questions

Staking

Q: How do I stake my tokens? A: Connect your wallet to the platform, navigate to the Staking section, select the pool you want to stake in, enter the amount, and confirm the transaction.

Q: What is the minimum staking amount? A: The minimum staking amount varies by pool. Check the specific pool details for requirements.

Q: When do I receive staking rewards? A: Rewards are typically distributed based on the pool's schedule. Most pools distribute rewards daily or weekly.

Q: Can I unstake my tokens at any time? A: Yes, but some pools may have a lock-up period. Check your pool's terms before staking.

Rewards

Q: How are rewards calculated? A: Rewards are calculated based on your staked amount, the pool's APY, and the duration of your stake.

Q: How do I claim my rewards? A: Navigate to your staking dashboard and click the "Claim Rewards" button for your active pools.

Q: Are rewards automatically compounded? A: This depends on the pool type. Some pools offer auto-compounding, while others require manual claiming and re-staking.

NFTs

Q: What NFTs are supported? A: We support various NFT collections for staking and rewards. Check the NFT section for the current list of supported collections.

Q: How do I stake NFTs? A: Connect your wallet containing the NFTs, go to the NFT Staking section, select the NFTs you want to stake, and confirm the transaction.

Q: Can I unstake my NFTs anytime? A: Yes, you can unstake your NFTs at any time unless they are locked in a specific campaign.

Supported Wallets

Q: Which wallets are supported? A: We support MetaMask, Trust Wallet, WalletConnect, Coinbase Wallet, and other major Web3 wallets.

Q: How do I connect my wallet? A: Click the "Connect Wallet" button in the top right corner and select your preferred wallet from the options.

Q: Can I use multiple wallets? A: Yes, but you need to disconnect one wallet before connecting another.

Bridging Chains

Q: Which chains are supported? A: We support Ethereum, Binance Smart Chain, Polygon, Avalanche, and other major chains. Check our Bridge section for the complete list.

Q: How do I bridge tokens between chains? A: Use our Bridge feature by selecting the source and destination chains, entering the amount, and confirming the transaction.

Q: How long does bridging take? A: Bridge transactions typically take 5-30 minutes depending on network congestion and the chains involved.

Q: Are there fees for bridging? A: Yes, bridging incurs gas fees on both the source and destination chains, plus a small bridge fee.

Transaction Failures

Q: Why did my transaction fail? A: Common reasons include insufficient gas fees, slippage tolerance too low, network congestion, or insufficient token balance.

Q: What should I do if my transaction is stuck? A: Check the transaction status on the blockchain explorer. You may need to speed up or cancel the transaction through your wallet.

Q: How do I increase gas fees? A: Most wallets allow you to adjust gas fees before confirming. Select "Fast" or "Custom" to increase the fee.

DAO Voting

Q: How do I participate in DAO voting? A: Hold the required governance tokens, connect your wallet, navigate to the Governance section, and vote on active proposals.

Q: What is the voting power calculation? A: Voting power is typically based on the number of governance tokens you hold or have staked.

Q: When are voting results finalized? A: Voting periods vary by proposal, usually lasting 3-7 days. Results are finalized automatically after the voting period ends.

Support Channels

Q: How can I get help? A: You can reach us through Discord, Telegram, email support, or by submitting a ticket through our Help Center.

Q: What information should I provide when requesting support? A: Include your wallet address (never share private keys), transaction hash, screenshots of the issue, and a detailed description of the problem.

Q: What are your support hours? A: Our community support channels are available 24/7. Official support team responds within 24-48 hours on business days.

Troubleshooting Guide

Wallet Issues

Problem: Wallet won't connect

• Solution: Refresh the page, clear your browser cache, or try a different browser

• Ensure your wallet extension is updated to the latest version

• Check if your wallet is locked and unlock it

• Try disconnecting and reconnecting your wallet

Problem: Balance not showing

• Solution: Wait a few moments for the blockchain to sync

• Refresh your wallet and the page

• Verify you're connected to the correct network

• Check the transaction on a blockchain explorer to confirm it was successful

Problem: Can't approve transactions

• Solution: Ensure you have enough native tokens for gas fees

• Check if your wallet is on the correct network

• Try resetting your wallet connection

• Clear pending transactions in your wallet

Browser Issues

Problem: Page not loading properly

• Solution: Clear your browser cache and cookies

• Disable ad blockers or privacy extensions temporarily

• Try using a different browser (Chrome, Firefox, or Brave recommended)

• Ensure JavaScript is enabled in your browser settings

Problem: Buttons not responding

• Solution: Hard refresh the page (Ctrl+F5 or Cmd+Shift+R)

• Check your internet connection

• Disable browser extensions that might interfere

• Try using incognito/private browsing mode

Connection Issues

Problem: Network errors

• Solution: Check your internet connection stability

• Verify you're connected to the correct blockchain network in your wallet

• Try switching RPC endpoints in your wallet settings

• Wait and retry if the blockchain network is congested

Problem: Transaction taking too long

• Solution: Check the transaction status on a blockchain explorer

• Increase gas fees to speed up the transaction

• Wait during high network congestion periods

• If stuck for over an hour, consider canceling and resubmitting with higher gas

Problem: Wrong network detected

• Solution: Manually switch to the correct network in your wallet

• Add the custom network RPC if it's not in your wallet by default

• Refresh the page after switching networks

• Ensure the network settings match our documentation

General Tips

• Always keep your wallet and browser extensions updated

• Use recommended browsers: Chrome, Firefox, or Brave

• Ensure you have sufficient native tokens for gas fees

• Double-check all transaction details before confirming

• Never share your private keys or seed phrase with anyone

• Bookmark the official website to avoid phishing sites

• Join our official community channels for real-time updates and support